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Terms of Service – My Order Platform

[Article 1] Purpose

These terms define the rights, responsibilities, and obligations between members and OneCan Networks Co., Ltd. (hereinafter referred to as the "Company") when using the e-commerce-related services provided by the online ordering solution “My Order.” The terms also govern the service usage process for members and outline legal responsibilities and procedures.



[Article 2] Definitions

1. “My Order” refers to a virtual business platform (http://www.나만의발주.com and other related websites and mobile apps) where users can buy and sell products or materials. It includes ordering, accounting, and statistical functions.

2. “User” means a member who receives services from the Company.

3. “ID” means the email address used for user identification and login.

4. “Password” means a combination of characters set by the user for authentication and protection.

5. “Purchasing Company” refers to a user who receives goods or services.

6. “Supplying Company” refers to a user who provides goods or services.

7. “Project Site” means an end-user site designated and registered by a purchasing company.



[Article 3] Disclosure, Explanation, and Amendment of the Terms and Conditions

1. The Company shall post these Terms of Service, the company name and representative’s name, business address (including an address where customer complaints can be handled), telephone number, fax number, email address, business registration number, e-commerce registration number, and personal information protection officer’s contact details in a way that members can easily view them on the initial screen of the online platform. However, the detailed contents of the terms may be made accessible through a linked page.

2. The Company may revise these terms to the extent that such revisions do not violate relevant laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Framework Act on Consumers.

3. If any amendment to the terms is significant or unfavorable to the user, the Company shall notify the user in advance so the change is clearly understood, and the amended terms shall take effect 30 days after the notice. However, amendments that benefit the user or are made due to legal requirements may take effect immediately.

4. Amendments made under Paragraph 3 shall not be applied retroactively unless otherwise provided by law or for unavoidable reasons.

5. If a user does not explicitly express disagreement with the revised terms by the effective date after being notified as described in Paragraph 3, the user shall be deemed to have agreed to the revised terms. If the user does not agree to the changes, they may request to withdraw their membership. The Company shall not be liable for any damages incurred by a user who fails to recognize the changes despite the notice under Paragraph 3.

6. The Company may provide separate terms or usage policies for specific services within its platform. In such cases, users will be asked to agree separately when using those services for the first time. The individual terms for such services shall take precedence over these general terms.

7. Matters not specified in these terms and the interpretation thereof shall follow relevant laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Consumer Protection Guidelines in Electronic Commerce established by the Fair Trade Commission.

8. If any provision of these terms conflicts with mandatory laws of the Republic of Korea, such laws shall prevail. However, this does not affect the validity of the remaining provisions.



[Article 4] Service Provision and Modification

1. The Company provides the following services:

- E-commerce services (including intermediary services for online transactions) and other related online and offline services.
- Other services or operations as determined by the Company.

2. The Company facilitates a transaction environment between purchasing and supplying members.

3. Features include accounting and statistical tools to improve purchasing efficiency.

4. The Company only provides the platform and does not intervene in member-to-member transactions.



[Article 5] Service Suspension

1.The Company may temporarily suspend the provision of services in the event of force majeure, such as natural disasters, or due to maintenance, replacement, malfunction, or communication failure of computers or other information and communications equipment.

2. The Company shall compensate users or third parties for damages caused by temporary suspension of service under Paragraph 1. However, this does not apply if the Company proves that there was no intentional or negligent fault.

3. If the Company is unable to continue providing services due to reasons such as business transformation, discontinuation, or merger with another company, it shall notify users in accordance with Article 8 and compensate consumers based on the conditions initially presented. If the Company has not previously disclosed its compensation policy, users shall be compensated in kind or cash equivalent to the value of any mileage or points held on the platform.



[Article 6] Membership Registration

1. A person who wishes to become a member shall fill out the membership application form provided by the Company and express their consent to these Terms of Service, thereby applying for membership.

2. The Company shall register the applicant as a member unless they fall under any of the following cases. If the Company refuses or defers approval of a membership application, it shall notify the applicant in accordance with Article 8.

- The applicant has previously lost membership status pursuant to Article 7, Paragraph 3 of these Terms.
- Less than one month has passed since the applicant voluntarily withdrew from membership.
- The membership application contains clearly false, omitted, or erroneous information.
- The applicant fails to complete identity verification procedures or is found not to be the actual person.
- Registering the applicant as a member is technically infeasible or significantly impairs the operation or maintenance of the online platform.

3. The membership contract is deemed to be established at the moment the Company’s approval reaches the applicant.

4. Members must update their information promptly through the appropriate methods if there are any changes to their registered details. The Company shall not be held responsible for any damages resulting from the member's failure to update their information.



[Article 7] Withdrawal and Loss of Membership

1. A member may request withdrawal from membership at any time, and the Company shall immediately process the withdrawal upon such request. Upon withdrawal, the member’s qualification is revoked, and all benefits provided by the Company, including promotional offers and event rewards, shall be forfeited.

2. If a member falls under any of the following cases, the Company may restrict or revoke the member’s qualification. In the event of revocation, all rights and benefits as a member shall be lost:

- Providing false information or using another person’s identity when registering.
- Disrupting others’ use of the online platform or stealing their information, thereby undermining the order of electronic commerce.
- Entering incorrect contact information such as address or email, or failing to update such information, resulting in the Company being unable to reach the member despite reasonable efforts.
- Violating the obligations set forth in Article 12 of these Terms.
- Violating these Terms, the Company’s usage policies, applicable laws, or public order and morals.

3. If the Company restricts a member’s qualification and the same violation is repeated more than twice, or the issue is not resolved within 30 days, the Company may revoke the membership permanently.

4. If a member's qualification is revoked, the Company shall delete the member’s registration and may delete all accounts associated with the member’s ID to ensure transaction safety. In such case, the Company shall notify the member in accordance with Article 8 and provide a grace period of at least 30 days for the member to submit a statement or explanation before deletion.



[Article 8] Notifications

1. When the Company provides notices to a member, it may do so via email, SMS, phone call, fax, or other means previously agreed upon between the member and the Company.

2. For notices addressed to an unspecified number of members, the Company may substitute individual notice by posting the information on the online platform’s notice board (Customer Center) for at least seven (7) days. However, matters that significantly affect an individual member’s transaction shall be notified to that member directly.



[Article 9] Information and Advertisement

1. The Company may provide members with various types of information deemed necessary during service use, either by posting on the bulletin board or through means such as email, SMS, phone calls, or push notifications.
Members may refuse to receive such communications at any time, except for notices related to legal obligations imposed on the Company, responses to customer inquiries, or essential service usage guidance.

2. In connection with service operation, the Company may display advertisements on service screens, emails, and other channels.
Members who receive such advertisement-containing emails may opt out of receiving further messages, and the Company shall provide a method to enable such opt-out.



[Article 10] Company Obligations

1. The Company shall not engage in any acts prohibited by these Terms or relevant laws or acts that go against public order and morals, and shall make every effort to provide services continuously and stably as stipulated in these Terms.

2. The Company shall establish security measures to protect members' personal information (including credit information) to ensure safe use of the services, and shall publicly disclose and comply with its privacy policy.

3. The Company shall not send commercial emails, push notifications, or other promotional content for profit purposes without the member’s prior consent.

4. If a member submits a complaint or opinion that is objectively deemed valid, the Company shall make efforts to resolve the issue promptly.



[Article 11] Responsibility for ID and Password

1. The member is solely responsible for managing their ID and password.

2. Members shall not provide or disclose their ID and password to any third party, nor allow any third party to use them.

3. If a member becomes aware of the leakage or unauthorized use of their ID or password and fails to change the password, notify the Company, or cooperate with the Company's response, the member shall be fully liable for any resulting loss, damage, or disadvantages due to their failure to fulfill the obligations under this article.



[Article 12] Member Obligations

1. Members shall comply with these Terms, the Company’s policies, usage guidelines, and applicable laws. Members must not engage in any activities that interfere with the Company’s operations.

2. Members shall not engage in any of the following acts:

- Submitting false information when filling out material request forms
- Illegally using another person’s information
- Interfering with the sales or purchasing activities of the Company or other users, or gaining unfair advantage through abnormal transactions that deviate from standard e-commerce practices
- Using services in an abnormal manner or accessing the Company’s information processing systems without following the provided service usage procedures
- Making unreasonable or irrelevant requests unrelated to the Company’s services, or engaging in acts that violate public order and morals, thereby obstructing the Company’s operations
- Any other acts equivalent to the above that infringe or are likely to infringe upon the rights of the Company or third parties, or that disrupt the order of electronic commerce



[Article 13] Protection of Personal Information

1. The Company shall collect only the minimum personal information necessary for providing its services.

2. The Company shall not collect information required for fulfilling a purchase contract at the time of membership registration. However, if personal identity verification is required by law before the purchase contract is concluded, the Company may collect only the minimum personal information necessary for such verification.

3. When collecting and using a member’s personal information, the Company shall notify the member of the purpose and obtain their consent.

4. The Company shall not use the collected personal information for purposes other than those originally stated. If a new purpose arises or the information is to be provided to a third party, the Company shall notify the member of the purpose and obtain additional consent at the point of use or provision. Exceptions may apply where permitted by law.

5. When consent is required under Paragraphs 3 and 4, the Company must clearly inform the member in advance of the identity of the personal information protection officer (including name, contact details, and affiliation), the purpose of collection and use, and the details of third-party provision (recipient, purpose, and type of information provided) in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Members may withdraw their consent at any time.

6. Members may access and request corrections to their personal information held by the Company at any time. The Company must take necessary actions without delay, and shall not use such personal information until any requested correction is completed.

7. To protect personal information, the Company shall limit the number of personnel handling personal data to the minimum necessary. Any third party who has received personal information shall destroy it without delay once the intended purpose is fulfilled.

8. The Company shall not pre-check any boxes for consent regarding the collection, use, or provision of personal information. It shall also clearly indicate which services may be restricted if consent is not given. The Company shall not deny membership or service solely because a user refuses to provide non-essential personal information.

9. The Company’s privacy policy does not apply to external websites linked from its platform (as defined in Article 2, Paragraph 1). Members are responsible for reviewing the privacy policies of those external websites or third-party service providers. The Company assumes no responsibility for how those third parties handle personal information.

10. The Company may provide personal information to third parties within the scope permitted by law in the following cases:

- When requested by law enforcement or other government agencies in accordance with legal procedures
- When necessary to verify illegal conduct or violation of relevant laws by a member
- When otherwise required by applicable laws and regulations

11. Any matters not specified in this article shall be governed by the Company’s “Privacy Policy.”



[Article 14] Payment Methods

1. The Company provides only the online platform to its members and does not intervene in payment transactions related to purchases or sales between members. However, the Company may charge service usage fees to members for use of the platform. The applicable payment methods for such service fees include:

- Various types of account transfers via phone banking, internet banking, or virtual accounts
- Payments by prepaid cards, debit cards, or credit cards
- Online deposits without bankbooks
- Other electronic payment methods



[Article 15] Purchase Request and Consent to Provision of Personal Information

1. A member may request a purchase through the online platform using the following or similar procedures. The Company shall provide the member with clear and accessible information regarding each of the following items at the time of purchase:

- Entering accurate information about the product, including item type, specifications, and quantity
- Entering the recipient’s name, address, phone number, email address (or mobile phone number), etc.
- Confirmation of any applicable transportation or delivery costs
- Entering required delivery dates or available delivery schedules

2. If it is necessary for the Company to provide a member’s personal information to a third party, the Company must obtain the member’s consent at the time of the actual purchase request. The Company shall not obtain broad or blanket consent at the time of membership registration. In such cases, the Company must clearly specify the items of personal information to be provided, the recipient, the purpose of use, and the retention and usage period.

3. If the Company needs to outsource the handling of personal information (including collection, generation, linkage, integration, recording, storage, retention, processing, editing, search, output, correction, recovery, use, provision, disclosure, destruction, or similar acts) to a third party, it must also obtain the member’s consent at the time of the actual purchase request, not during membership registration. The Company must clearly specify to the member the identity of the entrusted party and the scope of the outsourced tasks. However, exceptions apply where otherwise provided by the Act on Promotion of Information and Communications Network Utilization and Information Protection.



[Article 16] Formation of Contract

1. The Company may refuse to accept a purchase request as described in Article 15 if any of the following circumstances apply. In the case of a contract with a minor, the Company shall notify that the contract may be canceled by the minor or their legal guardian unless prior consent from the legal guardian has been obtained:

- The purchase request contains false information, omissions, or errors
- A minor attempts to purchase goods prohibited under the Youth Protection Act, such as tobacco (including electronic cigarettes), alcoholic beverages, or adult products
- The requesting member’s qualification has been restricted or revoked in accordance with Article 7
- The requesting member disrupts the transaction order by repeatedly purchasing the same items for the purpose of resale
- Sales of the requested goods have been suspended due to regulatory actions or orders by competent authorities
- The Company determines that accepting the purchase request would cause significant technical difficulties in the operation of the platform

2. The contract is deemed to be established at the time the Company’s acceptance of the purchase request, in the form of an order confirmation notice as stated in Article 17, Paragraph 1, reaches the member.



[Article 17] Order Confirmation and Modification or Cancellation of Purchase Request

1. When a member submits a purchase request, the Company shall send an order confirmation notice to the member.

2. Upon receiving the order confirmation notice, the member may request to modify or cancel the purchase request without delay if there is any discrepancy in the expression of intent.
However, if the production of the product has already commenced, cancellation may not be allowed.
If the member has already made payment, the matter shall be handled in accordance with Article 20 concerning withdrawal of offer.



[Article 18] Supply of Goods, etc.

1. Unless otherwise agreed separately with the member, the Company shall not be involved in determining the timing of the supply of goods or services.

2. For goods or services purchased by a member, the method of delivery, delivery cost by method, responsible party for the cost, and expected delivery time shall be determined through mutual agreement between the members involved.



[Article 19] Refunds

- If the Company is unable to deliver or provide the goods or services requested by a member due to reasons such as out-of-stock items, the members involved shall take necessary actions for a refund through mutual agreement.



[Article 20] Withdrawal of Offer, etc.

1. A purchasing member who has purchased goods from a supplying member may withdraw the offer within seven (7) days from the date they receive the written confirmation of the contract details pursuant to Article 13(2) of the Act on the Consumer Protection in Electronic Commerce. If the delivery of goods or services is delayed beyond the date of receipt of such written confirmation, the withdrawal period shall be counted from the date of actual receipt or the start of delivery.
However, if otherwise stipulated by the said Act regarding withdrawal of offer, such provisions shall prevail.

2. Members may not withdraw their offer under Paragraph 1 in any of the following cases:

- The goods are lost or damaged due to reasons attributable to the member (excluding damage to packaging required to inspect the contents)
- The value of the goods has significantly decreased due to use or partial consumption by the member
- The value of the goods has significantly decreased over time, making resale difficult
- The packaging of reproducible goods has been damaged
- The Company has clearly informed in advance that withdrawal of offer is restricted for certain goods or services
- The goods are custom-made based on the member’s order and withdrawal of the offer is likely to cause substantial, irreparable damage to the supplier. In such cases, the Company must notify the member separately in advance and obtain written consent (including electronic documents) from the member

3. Notwithstanding Paragraphs 1 and 2, if the goods received differ from the description or advertisement, or if they do not match the terms of the contract, the member may withdraw the offer within three (3) months from the date of receipt or within thirty (30) days from the date they became aware or could have become aware of the discrepancy.

4. If the member requests an exchange under Paragraph 1 or 3 but the supplying member does not have stock for exchange, the request shall be processed as a return.

5. The party responsible for the reason necessitating the return or exchange shall bear the cost of shipping and any other related expenses. In the case of defects or incorrect delivery, the supplier shall bear the costs. However, in the case of return or exchange due to a simple change of mind by the member, the member shall bear the costs.

6. If the purchasing member incurs damage due to delivery issues caused by the supplying member, the supplying member shall be held liable.

7. When a purchasing member submits a request for return or exchange, the supplying member shall actively cooperate and respond.

8. If the member does not return the received goods or fails to respond via phone, email, or other communication within 14 days from the date of the return or exchange request, the request shall be deemed invalid.



[Article 21] Ownership of Copyrights and Restrictions on Use

1. The copyrights and other intellectual property rights for any works created by the Company shall belong to the Company.

2. Users shall not, without the prior consent of the Company, reproduce, transmit, publish, broadcast, or otherwise use for commercial purposes any information obtained through the use of the Company’s services that is subject to the Company’s intellectual property rights, nor allow a third party to do so.

3. If the Company intends to use a copyright that belongs to a user pursuant to a separate agreement, it shall notify the user accordingly.



[Article 22] Dispute Resolution

1. The Company shall establish and operate a compensation handling department to address and resolve valid opinions and complaints raised by users and to provide compensation for any damages incurred.

2. The Company shall give priority to handling complaints and opinions submitted by users. However, if prompt resolution is difficult, the Company shall immediately inform the user of the reason and the expected resolution timeline.

3. If an e-commerce dispute arises between the Company and a user and the user requests a remedy for damages, the matter may be submitted to a dispute mediation organization designated by the Fair Trade Commission or a city/provincial governor.



[Article 23] Jurisdiction and Governing Law

1. Any litigation related to e-commerce disputes between the Company and a user shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the user’s address at the time of filing the lawsuit. If the user has no address, the court having jurisdiction over their place of residence shall have jurisdiction. If the user’s address or residence is unclear at the time of filing or if the user resides overseas, the lawsuit shall be filed in accordance with the applicable provisions of the Korean Civil Procedure Act.

2. Korean law shall govern any e-commerce lawsuits filed between the Company and the user.